"This is how Ben Baldanza CEO of Spirit Air responded to a complaint letter from a first-time customer:

"Please respond, Pasquale, but we owe him nothing as far as I'm concerned. Let him tell the world how bad we are. He's never flown us before anyway and will be back when we save him a penny."

Which might have been ok, had the email stayed inter-office, but Baldanza seems to have hit "reply all" and accidentally sent the message back to the original complainant. Oops.
Even if you read the original complaint and agree with Baldanza in principle, that's a pretty jerkoff way to respond to a customer and if he had any balls, he would apologize and refund the twenty-two cents or whatever the passenger paid to ride on Mr. Baldanza's discount thrift store flying claptrap.." [Via consumerist.com]

The Pointswizard.com Spin:
see the rest of the story and comments - click on blue line above

Labels: Spirit Airlines, travel