"Life on the road has always been a dicey proposition, but 2007 is already shaping up as a year of unique challenges. Prices — for airline tickets, hotel rooms and car rentals — are rising. Service is deteriorating as the travel industry continues to cut back on everyone from gate agents to front-desk clerks. Airlines are losing more bags, rental-car firms are bungling more reservations and hotels are slashing more perks.
You have two choices when things go wrong: Start a blog and rant — or complain effectively and get satisfaction. If you goal is to vent, well, I guess posting a nasty blog entry makes some sense. But if you want compensation and satisfaction, I think that writing an effective complaint letter is a better way to go." [Via USA TODAY]

The Pointswizard.com Spin: Click on blue line above to read how to complain

Labels: complain, Joe Brancatelli, travel, USA Today